Even as there is no better product than yours, as long as products are being sold, there will always be some returns. We as eComplete know that the process of handling product returns is mostly done on an ad hoc basis, but that effective product returns strategy can reduce costs.
There are two categories of returns:
Controllable: Returns resulting from problems or errors of seller or customer and can often be eliminated or minimized by implementing correct procedures or by improved product handling. .e.g. damage goods or errors in publication
Uncontrollable: Returns which cannot be eliminated or stopped by any actions taken by the company. e.g. change of mind or customer behavior.
Due to excellent communication about the reason of return eComplete can help you try to eliminate the controllable returns and in that way reduce your costs.